Growth that most desirable of outcomes can be a double-edged sword. As a company increases in size and becomes more complex, the phone system and processes that once supported its workforce may begin to seem inadequate. Pressure points emerge: To accommodate more clients, you need to invest in more powerful business applications and tools. Yet, to do so increases the costs and complicates your choices. To maintain profitability, you need both cutting-edge programs and high – quality talent – often on a shoestring budget.
The workplace has undergone a significant shift. Today’s workers demand access to company data wherever they may be, from any device and from different apps. To be relevant in today’s economy we must be flexible, social, and always-on; and our phone systems should enable us to do all this — and more. This has radically changed the types of communication systems and technology businesses provide to their employees.
Fortunately, cloud technology has enabled organizations to grow without having to make costly up front investments and instead receive technology as a service. One of the benefits of cloud technology are cloud phone systems, which offer a host of benefits including cost savings, application integration, employee mobility, scalability and more.
Your phone system is more than a way to get in touch with your customers; the best systems will actually work for you.
To see if your phone is doing its job, ask yourself these 4 questions:
- Is your phone system integrated with CRM, ERP, ATS and other software?
- Does your phone system make your business work smarter?
- Is it a tool you use to help grow your business?
- Does your phone system make all your technology – and team – work more effectively?
If you answered “NO” to any of those questions, it might be time for a change.
Download to learn more and help you decide if it’s time to take advantage of everything a new system has to offer.