Published By - knowledgeNile

Convergys partners with its clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling.


Published By - knowledgeNile

AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension to service desk and automation over the next five years.


Published By - knowledgeNile

The Coachella Valley Unified School District (CVUSD) in California is eliminating the digital divide with “WiFi on Wheels” across the second poorest school district in the U.S. to ensure no student is left offline...


Published By - knowledgeNile

The semiconductor industry has been booming for a decade in Saratoga County, N.Y., driving a population surge that may be the fastest on the East Coast. Growth seeded the need for a dedicated PCI program that went live in January along with a complete technology overhaul...