統合コミュニケーション アプリを 1 つのベンダーに一 本化することを計画している大企業は 40% 以上 にも上ります。
Convergys partners with its clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling.
We are now in the midst of yet another technology-led disruption. On one side is the traditional mode which focuses on stability and continuous incremental improvements to business-as-usual processes. On the other hand is DevOps, which focuses on agility, innovation, experimentation, and market disruption.
AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension to service desk and automation over the next five years.
Successful Mainframe DevOps does not exclusively belong to any particular business profile or development model. Every organization can meet specific business drivers with incremental, percentage improvements. Delivering new services via mobile and web?
From Theory to Reality—A Best Practice Guide for Mainframe DevOps: Success is imperative. The business needs the whole of IT, not just some of it, to deliver faster, together, to meet evolving customer demands and maintain a competitive edge
We are in the midst of another tidal change in the software engineering and IT industries. This has been going on for a number of years already,but we’ve overlooked these web transitions because there have been many smaller ones that we just adjusted to, that accumulated to be a big significant change.