What is Firstline workforce?
In a successful digital transformation; every employee must be completely on board, from executives to Firstline Workers, i.e.; those workers who interact with customers, build and test products, or ensure operations run smoothly. Almost every industry depends on them, especially those such as manufacturing, retail, food services, travel, hospitality, and healthcare. And because these Workers are on the front lines, they play an especially important role in any digital transformation journey.
Why should your digital transformation include firstline workforce?
Making Firstline Workers part of your digital transformation is, in one sense, straightforward: give them the tools they need to do their best work, train them well, create and reinforce a culture that includes them in communications, and keep everything secure on any device they need to use.
However, successful transformation doesn’t just happen. As organizations commit to digital transformation, they must invest in the same areas—people, processes, technologies, and tools—for these Workers as they do for all of their other employees. Overall, the challenge is about finding new ways to empower all employees to do their best work, but it is important to realize that Firstline Workers require particular focus.
Providing Workers with technology and access to company data extends the need for data and device security. By focusing on four areas—driving Worker productivity, helping create and leverage culture and community, sharing training and video content, and providing security for all employees and endpoints— organizations can begin to unlock the full potential of their Workers.
The benefits of digitally enabling Firstline Workers
Firstline Workers are an essential part of the digital transformation that strategic decision makers take on; but they’re typically far removed from those decision-makers themselves. Forward-thinking business leaders realized to extend their digital efforts to focus on the unique needs of this sector of their workforce. In fact, the vast majority of respondents to a recent global survey; from Harvard Business Review Analytic Services believe that digitally enabling their First-line Workers will be essential to their organization’s success; in the future.
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