The most common managed services mistakes and how to avoid them
The most important pricing advice is to be clear and flexible in managed services. Where a lot of MSPs make mistakes is being inflexible and rigid in their pricing and offerings. If you can provide the specific services that your customers want and need now, at a price that makes sense for their business, you will prove your value and build a great relationship – opening the opportunity to upsell and cross-sell as their organization grows.
However, making mistakes when pricing your managed services can have serious implications for your business and your customers. How you price your services can have a huge impact on your success. For many MSPs, deciding what technology to deliver as part of a managed services offering is the easy part of their business. For many Managed Service Providers (MSPs), deciding what technology to deliver as part of a managed services offering is the easy part of their business. What’s difficult – especially for those MSPs just transitioning from a break-fix model – are the decisions surrounding pricing.
How you price your services can have a huge impact on the success of your business.
This eBook outlines five common pricing mistakes made by MSPs
That’s why we surveyed our MSP Elite partners to get their take on what works and what doesn’t and why when it comes to pricing managed services. Read on to discover what they had to tell us.
What’s difficult are the decisions surrounding pricing and avoiding common pricing pitfalls including:
- Caving to commoditization of services due to increased competition
- Overlooking bundling because you think it’s too complex to manage
- Not passing valid cost increases through in your pricing, for fear of losing business
Download this whitepaper which includes the results of an open discussion we had on pricing with our MSP Elite partners.