The network technology inside Boise Police Department’s cruiser fleet was outdated, expensive, and difficult to maintain. Eugene Smith, Deputy Chief of Operations, had a forward thinking vision to upgrade the network to enable officers to spend more time patrolling, adapt to evolving technology, and reduce the amount of IT resources needed to maintain the network technology—all in the face of an unmoving budget. Working with the City of Boise’s Information Technology department, Deputy Chief Smith implemented a solution combination of Cradlepoint wireless routing devices and NetCloud Manager to provide a stable, flexible, and easily maintained network while reducing both capital expenditures and operating expenses.
Like many public sector organizations, the City of Boise is continually seeking ways to do more with less. Recently, the IT department needed to help the police department provide more services without hiring more officers, deliver more technology services without hiring more IT staff, and work closely with other departments and regional emergency service providers without making budget-busting investments in network technology. Deputy Chief Smith determined the City should replace its aging and clunky police in-vehicle network connectivity solution, which depended on aircards the officers had to plug (and unplug) into the back of their in-vehicle laptop computers.
After an 18-month search for the best network technology to meet the police department’s needs, Deputy
Chief Smith and the IT department selected Cradlepoint as its technology partner and began installing Cradlepoint COR Series devices in its 150-vehicle fleet. It also implemented NetCloud Manager, Cradlepoint’s network management and application platform, to enable central configuration, monitoring, and management of the Cradlepoint devices. Along with the Cradlepoint devices, the police department replaced its large mounted computers with tablets on retractable mounts to save space and enhance cabin safety for its officers.
Cradlepoint has helped the IT department realize significant cost savings in a number of ways. Its always-on connectivity lets officers stay in the field for more hours every day. NetCloud Manager shrinks the time and resources needed to conduct fleet-wide software upgrades and enables IT to deliver more cost-effective services to the police department.