The interaction that the employees have with the digital work environment in their working area is referred to as digital employee experience (DEX).
The corporate world is evolving perpetually, and organizations are incorporating hybrid or remote environments. The notion of digital employee experience has stood out in sculpting the success of the organizations. In total, Digital Employee Experience (DEX) covers everything from digital interactions, tools, interaction on various platforms and technologies during the stay of the employees in an organization.
In this blog we will dive into the details of Digital Employee Experience (DEX) and the top 5 DEX tools that enhance productivity.
What is the importance of the Digital Employee Experience (DEX)?
In a workspace, one of the essential parts of daily operations are digital tools, hence the digital employee experience holds high importance.
These days, employees rely largely on digital tools for everything from data analysis to communication, so the effectiveness and usability of these tools are critical. The smooth operation of internal systems directly affects customer service quality and overall organizational performance. Service interruptions caused by a bug or slowdown in these systems can have an impact on both customer satisfaction and the bottom line of the business.
How does Digital Employee Experience (DEX) help the employees and organization?
Incorporating a positive DEX contributes an array of benefits for employees and organizations. It includes advantages like increased productivity, engagement to a smooth collaboration. DEX creates an environment which holds smooth incorporation of the digital tools and elevates the performance of the employees.
Performance Efficiency: The digital tools are supposed to make your work easier and rejuvenate the tasks. This increases efficiency and reduces the time spent on debugging. Digital tools that are aligned with the work responsibilities and its goals make the employees perform with efficiency.
Engagement: More the engagement an employee feels, more are the chances the employee stays reducing the resources spent in hiring of the new employees.
Knowledge and Progress: Learning and development opportunities are a key component of a strong DEX, as they enhance employees' skill sets and maintain their engagement. Employees can grow by expanding their skills and making more valuable contributions to the company through professional development programs and online resources.
But how does productivity increase? Well, there are DEX tools that can help the employees with that. Following we have listed the top 5 DEX tools to enhance productivity.
Top 5 DEX Tools That Help the Employees
Core Newsletters
Newsletter is a strong digital socializing tool inside an employee experience platform. This helps everyone in the company to be up to date with industry news in real time. The digital format makes use of data analytics to offer insights into employee preferences and engagement, guaranteeing that the content appeals to the workforce and promotes an open and connected workplace.
Videos
Videos are an important part of employee experience platforms because they grab people's attention and get messages across more quickly than long blocks of text. This multimedia feature makes communication better by getting users involved through sight and sound, supporting different learning styles, and creating a lively and interactive work environment.
People who use the Internet today want to be able to clearly understand what companies are saying. Videos can help employees feel more connected to the company by making communications from the CEO feel more real and personal than regular emails. They also make training courses a lot better by adding interactive and interesting content, which makes employees happier and helps them remember what they learned.
Surveys
Within an organization, employee surveys are a key tool to evaluate how the employees are feeling at a point in time. These surveys provide the management with the feedback of employees, its data and analytics telling the management which policies are doing well, and which are the ones the employees would like to be changed. This constant feedback loop keeps employees interested and makes sure that the company's plans are in line with what the workers need. To get honest and unbiased feedback, employee surveys should be done regularly and without giving away who they are. Employees should feel like they can say what they really think about their jobs and the company. Management can use the information they get from employees to make plans based on their feedback and, when possible, make changes that will improve working conditions and the overall employee experience.
Applications
Employees want to be able to work from home as well as the office; companies that want to keep top talent provide schedule flexibility through the mobile integration of the platform. By enabling workers to easily manage their personal and professional lives, this flexibility promotes employee growth and a positive work environment. Mobile apps assist in instantaneous communication that allows the workforce to connect with their team in real-time via chats and video calls, wherever they are.
Workforce Contribution Acknowledgement Channels
Any employee can be motivated with the ‘deserved’ recognition. Recognition makes an employee feel appreciated which in turn gets the employee to perform even better – it’s a basic human tendency. These acknowledgement channels can be used to greet new employees and to recognize staff members' birthdays and work anniversaries. Peer-to-peer recognition from communities within the organization can also be posted in the Employee Recognition Center. Your staff can acknowledge excellence thanks to this feature.
What Future Does Digital Employee Experience (DEX) Hold?
AI has the potential to have a big impact on the digital employee experience by allowing IT to monitor organizational digital experiences, provide optimized digital experiences, and give employees automated self-healing workflows. To further reduce the help desk load and free up employees to focus on tasks that require their expertise, AI-driven DEX tools are likely to focus on preventing the creation of help desk tickets by empowering them to take more remediation actions on their own.
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