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Talkdesk Customer Experience Automation accelerates patient access with agentic AI orchestration
New agentic capabilities automate complex specialty scheduling — reducing delays, optimizing provider capacity, and easing administrative burden in contact centers and clinics PALO ALTO, Calif., (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a leader in Customer Experience Automation (CXA), is tackling one of healthcare’s toughest challenges by automating complex specialty and team-based scheduling. Healthcare organizations are being […]
1Kosmos Brings Step-Up Identity Verification to ServiceNow for Help Desk Recovery and Sensitive Change Requests
High-assurance identity verification integrated directly into ServiceNow AI Platform helps prevent social engineering and account takeover ISELIN, N.J., (GLOBE NEWSWIRE) -- 1Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced 1Kosmos high-assurance identity verification for ServiceNow. Available in the ServiceNow Store, the integration embeds the 1Kosmos platform directly into ServiceNow workflows to […]
Buchanan Technologies Unveils TriageGPT, an AI-Powered Intelligent Alert Management Capability
GRAPEVINE, Texas, March 05, 2026 (GLOBE NEWSWIRE) -- Buchanan Technologies, a leading full-stack managed IT services provider, introduces TriageGPT, a new artificial intelligence-driven tool that redefines the way IT alerts are processed, prioritized, and managed across customer environments. With sophisticated monitoring tools underpinning the modern enterprise, alerts on systems are increasing exponentially, frequently making noise […]
