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DoorDash, Observe.AI, and AWS Partner to Scale Customer-Centric AI Across 19,000 Agents
Nearly 100% automated quality coverage enables real-time insight, behavioral analysis, and faster action to improve customer experience REDWOOD CITY, Calif., July 14, 2026 /PRNewswire/ -- Observe.AI today shared the impact of its collaboration with DoorDash and Amazon Web Services (AWS), which has transformed DoorDash's customer support operations through nearly 100% automated interaction evaluations across 19,000 […]
Microsoft Enhances Windows Search Box with Cleaner Interface, Faster Search and More Control
Microsoft has announced a major set of improvements to the Windows Search Box. The update aims to make search faster, more accurate, and easier to use by reducing clutter, improving relevance, and giving users more control over search results. According to Microsoft's statement, "Because the Windows Search Box is where many people start, we focused […]
As AI Hiring Laws Tighten, uRecruits Launches 2.0 With a Human in Every Decision
AI assists, humans decide. uRecruits 2.0 puts seven hiring capabilities on one candidate record and keeps every hiring decision in human hands, with zero automated hiring decisions and a Responsible AI Program in development to bring explainable scoring and a compliance framework, rolling out through 2026. CHICAGO, July 14, 2026 /PRNewswire/ -- As a shifting […]